Vacant job

About Norteam

Norteam is not just an IT company – we are a team of dedicated people passionate about making a difference. With Microsoft’s ecosystem as our foundation, we help businesses become smarter, safer, and more sustainable. We have a culture where you can be yourself, grow, and have fun at work. Our vision is simple: IT can be more – and we live it every day.

Norteam is one of Sweden's fastest-growing IT companies, a fact that brings natural challenges but also fantastic opportunities. All colleagues are key players in their respective roles. Everyone has the opportunity to – and is expected to – contribute to technology & service packaging, business development, and sales – and not least, to culture & our long-term company building.

Do you want to take a central role in the journey together with all of us at Norteam? Read on!

Do you want to be the first to respond when our customers need quick, safe, and qualified help?

As a First Line Technician at Norteam, you will be the first point of contact for end-users at several different customers. You will handle cases, provide initial responses, and perform basic troubleshooting — ensuring that the right issues are escalated in time. The work takes place in our service desk with clear routines, case categorization, and collaboration flows with customers and third parties.

You will have the opportunity to take a place in our internal, highly competent support organization. You will work closely with others in first line and have daily contact with second line, third line, and our management organization. There is a strong collaboration, rapid knowledge transfer, and a culture where everyone helps each other succeed. The group is known for its high technical level, strong cohesion, and for delivering service that earns us very high ratings from our customers. You will step into a dynamic and developing context where you can both contribute and grow.

Your mission

• Receive cases via phone, email, chat, and case management system, and log, update, prioritize, and escalate as needed.

• Perform initial troubleshooting within Microsoft 365/Office, account management (e.g., lockouts/MFA), client and software issues, simpler server-related incidents, and outages.

• Configure and prepare computers with Intune for dispatch to customers.

• Onboard users and devices in M365.

We believe you

• Have about 1-3 years of experience from service desk/helpdesk where you have supported various customers from a broad technical perspective.

• Are a technical generalist with the ability to contribute to many different issues.

• Are comfortable in the Microsoft 365 ecosystem (Outlook/Teams/SharePoint/OneDrive) and Entra ID/Azure AD and have practical experience with device management and policies (configuration profiles, compliance, security, updates).

• Can prioritize smartly, document clearly, and provide a calm, pedagogical response in every contact.

• Are naturally service-oriented with a sense of quality and speed in dialogue with both our customers and your internal colleagues.

• Speak and write Swedish and English fluently.

Particularly meritorious

• Networking: basic troubleshooting of client networks, Wi-Fi/SSID, DNS/DHCP, printers; simpler handling of access points/firewall-related issues.

• Certifications such as MD-102 or MS-900.

Working hours and weekends

The role is based on regular office hours (08-17), but may also include scheduled weekend work in a rotating setup. It is not every weekend and not every other, but sporadically according to a plan with clear advance notice. Frequency and compensation will be specified in dialogue before employment starts.

Other

• Location is Stockholm, Bromma.

• Work primarily from the office.

• Start as soon as possible.

What do we offer?

• A dynamic and developing environment with engaged colleagues.

• Joint activities, competitions, and an annual conference trip abroad.

• Freedom to choose the tools you need to succeed.

• Own gym, wellness benefits, and generous social areas in the office.

• Occupational pension, parental salary, and health insurance.

• Opportunity to influence and be part of our growth journey.

Ready to take the next step? Submit your application or contact us for an informal conversation – we are always curious about new stars! Selection is ongoing, so don’t wait too long.

For questions about Norteam or the role – contact David von Grothusen, Talent Acquisition Lead at Norteam, [email protected].

Welcome to Norteam – IT can be more!